The future of Customer Experience (CX) is to re-focus on the customer – Know more about your customer in order to better serve them. Find out their needs and treat them as they would want to be treated, which suggests Milton Bennett. This Platinum Rule is a way to take yourself out of the equation, empathize with others in order to understand them, build rapport and foster stronger relationships. Article Forbes
J’ai le plaisir d’organiser une journée de réflexion pour Expat Communication et leurs Coachs. “L’intelligence interculturelle : une approche et un outil pour vivre […]
Vous êtes Manager, Chef de projet, Chef d’entreprise, Dirigeant… Nous vous proposons un programme innovant, expérientiel, construit sur mesure pour vous autour […]