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The future of Customer Experience is to re-focus on the customer

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The future of Customer Experience (CX) is to re-focus on the customer – Know more about your customer in order to better serve them. Find out their needs and treat them as they would want to be treated, which suggests Milton Bennett. This Platinum Rule is a way to take yourself out of the equation, empathize with others in order to understand them, build rapport and foster stronger relationships. Article Forbes

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Intercultural coaching for the leaders of 2025

Skills for 2025 already in demand now
Looking to the year 2025, Manuela Marquis sees a world where priorities have shifted. New skills are in demand: intercultural competence, virtual collaboration, participative leadership. She founded CrescenTalent to help key individuals and organisations who are already targeting the skills needed in the mid-2020s.